U-SER CO., LTD

Active Directory User Management: Create, manage, and troubleshoot user accounts, groups, and permissions in Active Directory, both on-premises and on-cloud (Microsoft Entra ID). Technical Support: Provide technical support for AD-related issues, including login problems, access issues, and system errors. Email Email Management: Handle and resolve email-related issues, including configuration, connectivity and security, on user’s systems and devices. User Support: Provide technical assistance to users experiencing email problems, such as login issues, email delivery failures, calendar etc., on both laptops and mobile devices. Microsoft 365 User Support: Provide technical assistance to users experiencing issues with Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Office apps. System Administration: Manage and maintain Microsoft 365 tenant, including user accounts, licenses, and security settings Troubleshooting: Diagnose and resolve technical issues related to Microsoft 365 services and applications. Security Management: Implement and manage security measures, such as multi-factor authentication (MFA), data loss prevention (DLP), and compliance policies. File Sharing User Support: Provide technical assistance to users experiencing issues with file sharing systems, including setup, access, and troubleshooting. System Administration: Manage and maintain file sharing platforms (e.g., SharePoint, OneDrive, Google Drive) to ensure optimal performance and security. Access Management: Configure and manage user permissions and access controls to ensure data security and compliance. Troubleshooting: Diagnose and resolve technical issues related to file sharing, including connectivity problems, synchronization errors, and file corruption.

-ติดตั้งอุปกรณ์ Router ,Firewall ,PC ,Window ตามSiteงานต่างๆในกรุงเทพเเละปริมณฑล -แก้ไขปัญหาทางด้าน Hardware ,Software ,Network ให้แก่พนักงานในบริษัท -ติดตั้งโปรแกรม Windows ,Office และโปรแกรมอื่น ๆ ได้ -ดูแลอุปกรณ์คอมพิวเตอร์ภายในสำนักงาน เช่น Computer, Printer, Fax,Server,Router,Switch,Storage,UPS และอุปกรณ์เกี่ยวเนื่องอื่นๆ -ติดต่อประสานงานกับ Suppiler ที่เกี่ยวข้อง -จัดทำ Inventory ของอุปกรณ์ IT -ปฏิบัติงานตามที่ได้รับมอบหมาย

- Responsible for the company's work environment software and hardware and desktop end point daily maintenance; - Responsible for the installation and maintenance of company computer equipment operating systems (Windows and Mac). - Responsible for the company's daily work system, work software, IT equipment software and hardware technical support; - Employee computer equipment issuance/installation/recycling/regular inventory of assets. - IT technical support for meetings and events, quickly responding to the support and maintenance work of various meeting venues in the company. - Responsible for IT asset management (warehousing, IT asset inventory management). - Assist system admin in troubleshooting and locating business systems (such as ERP, MES, WMS, etc.) issues, as well as basic system operation and maintenance. - Ability to provide support for Windows, network, and Linux servers; understand and comprehend network theory, such as different protocols (TCP/IP, UDP, ICMP, etc.), IP data packets, DNS, OSI layer, and load balancing, and be proficient in using basic Shell instructions for troubleshootin